I can tell you that one of the most concerning problems that hunt CIOs heads is this kind of everyone-have-it problem of not giving enough feedbacks about their tasks, problems, challenges, and so forth.

Everyone will tell you that these are lightning-fast times, that we’re working on problems everyday and taking time to provide some kind feedback is a luxury that most people doesn’t have, but I’ll positively tell you that this is precisely when feedback came into play to give you a big helping hand.

If you feed someone with information of WHAT you are doing, you probably will have to explain no further. For instance, yesterday I had a problem with our Datacenter provider, they had a broken optic fibre (!!) so our bandwidth was really limited and because of that our DNS wasn’t able to fulfill most of requests.

I’ve contacted my bosses and told them that I had already verified everything that I was responsible for and how big was the problem that our provider had. They asked a few questions and then they went crazy on our provider. Their focus went on who could provide some information or fix to the problem.

That’s why we HAVE to give feedbacks to everyone. Even something like “I’m working on it, give me a couple of hours” is enough to let people know that you`re in fact working on their problem. That’s a big deal!

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See you next time!

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